FAQs

Customer Support for Retail Customers at thebabypenguin.com. We are available 7 days a week and will respond within 24 hours.

For the fastest response time, please contact us at [email protected]. We look forward to hearing from you!

Frequently Asked Questions

Where are our toys made?

At The Baby Penguin, we understand that where toys are made can be an important part of deciding which toys to purchase. We’ve listed the country of origin on every product page. Most of our wooden toys and board games are made in the USA or Thailand. We also partner with carefully selected manufacturers like HABA who produce a small select amount of toys in China. All of the brands sold by The Baby Penguin have gone through rigorously testing to meet or exceed all US and European Federal safety standards for toys.

How do I clean wooden toys?

Quality wooden toys are easy to clean! The following simple cleaning method will ensure any water-based non-toxic coating or stains on the wood is not damaged by cleaning and the wood underneath is protected:

Simply wipe with a lukewarm washcloth and dry with a clean cloth. If you must use a cleaning agent, a small amount of vinegar essence mix combined with water works very well. Do not soak or boil wooden toys in water, do not dry in direct heat or sunlight. The following should be avoided and may damage wooden toys: the dishwasher, bleach, harsh chemical cleaners, abrasive cleaners or scrubbers, antibacterial or sanitizing wipes or sprays, baby wipes, etc.

What payment methods do you accept?

For your convenience, we accept MasterCard, Visa, Discover, PayPal, Apple Pay, Google Pay, Amazon Pay, and American Express. We also offer Shop Pay that lets you choose between making 4 interest-free payments or monthly installments so you can play now, pay later.

Ordering

Can I change or cancel my order?

Once an order is placed, it immediately goes to the warehouse for processing. It may not be possible to cancel or make changes.

Our warehouse team strives to process orders within one business day. In most cases this quick turnaround time works in our customer’s favor.

Please contact [email protected] weekdays 9-5 EST and we will see what we can do to help!

Shipping

The Baby Penguin offers free standard shipping on all orders over $50 in the contiguous USA. For details, please see our Shipping Information.

How quickly do you ship orders?

We understand that you want your orders to arrive at your doorstep quickly, so we do our best to ship within 24 hours of receiving your order. If you request expedited shipping and your order is received into our system before 12 noon EST, your order will ship that same day.

Do you ship to APO addresses?

We admire and respect our military service members, so of course, we will ship to APO addresses. Please be aware that we cannot offer tracking on orders to APO addresses.

Do you ship internationally?

We only ship to the US at this time.

Returns

We expect our customers to be 100% happy with our products. If you change your mind, any unused product can be returned for a full refund within 60 days of purchase. Items must be in new, unused condition, in the original packaging with all the tags attached. Customers are responsible for return shipping costs, unless the items were shipped to you in error. If the item you would like to return was a gift and you are not the original purchaser, store credit will be issued.

There is a mistake with my order, what should I do?

If we have made an error with your order or a product is defective or damaged in shipping, please email us immediately at [email protected] so that we can make it right!

Can I refuse a shipment?

If you refuse a shipment from the shipping carrier, you will be responsible for all shipping costs associated with returning the package.

Your guide to creating a better tomorrow for our children one toy at a time.

The Sustainable Toy Handbook will be your guide to understanding why sustainable toy choices as a parent are important in an unsustainable world. We can all change the world…one toy at a time! Thank you so much for your support! I hope you enjoy my book! You will receive it after subscribing.

Christina