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Return Policy

Happiness Guaranteed!

Our #1 priority at The Baby Penguin is your happiness. This means we stand by our products 100%, no matter what, no questions asked, no holds barred, no ifs, no ands, no buts. If you have a problem, we will solve it. Refund it. Send you new products. Whatever it takes. Just reach out to our Customer Happiness Team. We’re here for you! Happiness Guaranteed.

 

Questions?
Email us at [email protected]
Monday – Sunday 8am to 5pm PST

 

Return Policy
We expect our customers to be 100% happy with our products. If you change your mind, any unused product in its original packaging can be returned for a full refund within 30 days of purchase. Items must be in new, unused condition, in the original packaging with all the tags attached. Customers are responsible for return shipping costs, unless the items were shipped to you in error or they arrived damaged.

 

If the item you would like to return was a gift and you are not the original purchaser, store credit will be issued.

If we have made an error with your order or a product is defective or damaged in shipping, please email us immediately at [email protected] so that we can make it right!

We look forward to helping you!

 

Please do not ship products back without emailing us first.  A Return Authorization Number (RAN) will be issued along with the appropriate return shipping address

Customer Support for Retail Customers at thebabypenguin.com. We are available 24/7 to assist you.
Contact us at:
[email protected]

"Thank you so much for visiting The Baby Penguin! I am so appreciative of your choice to be here."
Christina
Christina
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About The Baby Penguin

My website is dedicated to educating, advocating, and empowering parents to make thoughtful and sustainable choices for their children.  I started The Baby Penguin to highlight the amazing sustainable toys and companies that chose to put our children, the environment, and our communities ahead of the bottom line. Sustainable toys promote learning, development, and happiness. We chose the most sustainable toys on the planet to be in our shop. The toys we sell are designed to last for generations, keeping trash out of landfills, and are made from wood that is sustainably sourced. And we know that communities are among our greatest resources. We can all change the world…one toy at a time! 

Christina

In the Media

Check out My Sustainable Toy Podcast with Stephanie Seferian - The Mama Minimalist
Check out My Sustainable Toy Podcast with Siyona ~ Little Mind Chats

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