Shipping Information
Penguin Shipping Insurance
Get peace of mind with The Baby Penguin’s Delivery Guarantee in the event your delivery is damaged, stolen, or lost during transit. A small fee insures any goods lost or stolen in shipment is covered. If the fee is not chosen, the customer responsible for damaged, stolen, or lost during transit and is required to file a claim on their own behalf if the item is tracked delivered but not received.If your return does not meet the above requirements, you will be contacted and the items will be returned to you immediately. We reserve the right to refuse a refund if the items have any signs of wear, alterations, misuse, or damage that has not been reported.
Holiday Shipping
We highly encourage ordering early! Most orders placed with ground shipping will ship on the next business day. Due to high volumes during the peak holiday season, delays outside of our control with shipping providers, including UPS & USPS, may occur. *Please note: we cannot guarantee delivery times – please place your orders early to ensure your gifts arrive on time!
CHRISTMAS
Check the Expedited Shipping options available for your delivery location at checkout. Please Note: We aren’t able to provide Expedited Shipping to all locations.
Holiday Hours
Please allow up to 5 additional days for processing between 12/21 – 1/3/24.
Customer Service will still available by email at [email protected].
Shipping Fees
Orders over $50 shipping within the contiguous United States are eligible for FREE standard shipping. Orders under $50 will be charged a flat-rate from $4.95 (Under $25) and $9.95 ($25-$50) shipping fee in the United States. Please Note: Order total is based on total after discounts (including points redemptions) have been applied.
Lifetime Free Shipping
All subscribers get Lifetime Free Shipping!
Alaska and Hawaii
Free Shipping offer does not apply to Alaska or Hawaii. Shipping rates to Alaska or Hawaii will be charged based on the order value.
Delivery Times
Orders are processed Monday through Friday and ship from several fulfillment centers throughout the U.S. Orders placed before 12:00pm EST typically ship the same business day (outside of peak holiday periods).
We use several carriers including FedEx, UPS, and USPS to ship your order to you the fastest and most cost-effective way possible. Shipping times can vary by shipping carrier and we do recommend placing your orders for any special occasion well in advance to be certain it arrives in time for the big day!
Split Shipments
We do our best to fulfill your order in full from one distribution location. Some orders that are not able to be fulfilled from one location are split and shipped separately. As long as you place one single order shipping to one address, you will not be charged extra shipping for a split order.
International Shipping
We currently only ship within the United States and APO addresses. Orders shipped to international APO addresses for the U.S. Military could take up to 6 weeks to reach their destination depending on the location.
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