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If you are not 100% satisfied with your online purchase, please provide us with the chance to make things right!
Thank you for shopping with The Baby Penguin. We are committed to delivering your order quickly and safely.
Orders are typically processed within 1–2 business days after your order is placed. Orders are not processed or shipped on weekends or holidays.
Standard shipping typically takes 3–7 business days depending on your location within the United States.
We offer:
Shipping rates are based on order weight, size, and destination.
Once your order ships, you will receive a tracking number via email so you can monitor delivery.
The Baby Penguin is not responsible for lost or stolen packages confirmed delivered by the shipping carrier. If this occurs, please contact the carrier directly.
If an incorrect shipping address is entered at checkout, please contact us immediately. We cannot guarantee address changes after an order is processed.
If your item arrives damaged, please contact us within 7 days at:
christina@thebabypenguin.com
Include your order number and photos of the damaged item.
We want you to be happy with your purchase from The Baby Penguin.
We accept returns within 30 days of delivery.
To be eligible for a return:
We do not accept returns on:
Customers are responsible for return shipping costs unless the item was damaged or incorrect.
Once we receive and inspect your return, we will notify you of approval.
If approved, refunds will be issued to your original payment method within 5–10 business days.
If you need to exchange an item, please email:
christina@thebabypenguin.com
If you receive a damaged or incorrect item, contact us within 7 days with photos and your order number.
