Shipping policy

Shipping Policy – The Baby Penguin

Thank you for shopping with The Baby Penguin. We are committed to delivering sustainable toys to your family quickly and safely.

Order Processing

Orders are typically processed within 1–2 business days after your order is placed. Orders are processed Monday through Friday and are not processed on weekends or holidays.

You will receive a confirmation email after placing your order and a second email with tracking information once your order has shipped.

Below are estimated transit times after your order ships; order processing takes an additional 1–2 business days. The dates shown at checkout will be the most accurate.

Standard UPS
Estimated transit time: 3–5 business days
Shipping fee: $4.95-$9.95 or Free Ship on orders $50+

Shipping Time

Estimated shipping times within the United States:

Standard Shipping: 3–5 business days

Expedited Shipping: 2–3 Business Days

Shipping times are estimates and not guaranteed.

Free Shipping

We offer Free Standard Shipping on all orders over $50 within the contiguous 48 U.S. states.

Orders under $50 will have shipping calculated at checkout.

Email subscribers receive lifetime free shipping within the contiguous 48 U.S. states when they enter their subscriber shipping code at checkout. Use your code on each order to apply the benefit. Free shipping excludes Alaska, Hawaii, and U.S. territories.

Tracking Your Order

Once your order ships, you will receive a tracking number via email.
Please allow 24 hours for tracking information to update.

Incorrect Shipping Address

Please make sure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.

If you notice an address mistake, contact us immediately at:
christina@thebabypenguin.com

Lost or Stolen Packages

The Baby Penguin is not responsible for lost or stolen packages that have been marked as delivered by the shipping carrier. If your package is missing, please contact the shipping carrier directly.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with:

- Your order number

- Photos of the damaged item

- Photos of the packaging

Email: christina@thebabypenguin.com

We will replace or refund damaged items when appropriate.

Shipping Locations

Currently, we ship within the United States.
If you are interested in international shipping, please contact us.

Contact Us

If you have any questions about shipping, please contact:
christina@thebabypenguin.com