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Replacement Parts

Did We make a mistake? If you recently received an item and it is incomplete or damaged, please reach out to [email protected] with your order number (if available) with a photo and we will be happy to make things right with our Happiness Guarantee!


Do you have a well–loved item you purchased from thebabypenguin.com with a lost or broken part? We are happy to help you with replacement parts or pieces!


Not all parts may be replaceable, in stock, or available, but we will do our best to try to make your toy or game whole again! The cost is $3 including shipping and handling.


Please email the following information to [email protected] with the subject line “replacement part”:

Name of Product (required)

Brand of Product (Required)
Product Number/SKU (optional)
Description of part(s) (required)
Photo of Toy/Game (required)
Origin of Purchase (i.e. thebabypenguin.com, Amazon, Retail store, gift etc)
Your Name (required)
Shipping Address (required)
Phone Number (optional)
Please allow 1 week for the replacement part to ship. 

Customer Support for Retail Customers at thebabypenguin.com. We are available 24/7 to assist you.
Contact us at:
[email protected]

"Thank you so much for visiting The Baby Penguin! I am so appreciative of your choice to be here."
Christina
Christina
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About The Baby Penguin

My website is dedicated to educating, advocating, and empowering parents to make thoughtful and sustainable choices for their children.  I started The Baby Penguin to highlight the amazing sustainable toys and companies that chose to put our children, the environment, and our communities ahead of the bottom line. Sustainable toys promote learning, development, and happiness. We chose the most sustainable toys on the planet to be in our shop. The toys we sell are designed to last for generations, keeping trash out of landfills, and are made from wood that is sustainably sourced. And we know that communities are among our greatest resources. We can all change the world…one toy at a time! 

Christina

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Check out My Sustainable Toy Podcast with Siyona ~ Little Mind Chats

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